Frauds and Infringements
All travel passes are personal, non-transferable and non-refundable. Holders are responsible for ensuring that their passes cannot be wrongfully use by third parties, including relatives or others with whom they have close connections. In the event of wrongful use of a pass by a third party, apart from cases of theft, loss or legitimate exchange among holders proven by the holder and/or relevant user, the pass shall be cancelled without replacement; this is without prejudice to the fine payable by the user.
In the case of alleged theft or borrowing without the holder’s consent, Télé Anzère reserves the right to make the pass replacement conditional on the filing of a criminal complaint against the user. This rule has been introduced into our conditions following findings during inspections, which unfortunately revealed extensive misuse of passes by third parties..
To make fraud more difficult, a photo of each smart card user is automatically taken the first time the person passes through the control gate each day and at random times later in the day. By comparing the photos the operator can discover frauds if the pass has been lent to another person, which is formally prohibited by our general conditions. Our photo database can only be accessed by our security service during the validity of the passes to allow fraudsters to be identified. Télé Anzère SA also has a database recording all passages through the installations. This data may only be used when a search is launched in the case of a disappearance on the ski domain. Télé Anzère is prohibited from using the collected data for any other purpose and keeps a record of all accesses to these databases.